Resume

Work History

Paper.co

2023

Marketplace Operations Manager

Drove revenue and customer enablement for an edtech company by developing and executing targeted strategies to improve platform performance. Partnered with customer success teams to evaluate and address needs of high-value customers. Bridged the gap between internal stakeholders with diverse priorities. Developed trainings, tools, and guidelines to streamline communication processes. Designed and implemented a complete Digital CS Program.

DoorDash

2021- 2022

Senior Partner Operations Associate

Achieved $14M in annual cost savings by designing and conducting successful A/B experiments to improve delivery quality for critical merchants. Boosted email open rates by 34% through the development and delivery of a growth marketing training course for internal stakeholders. Recognized as a champion for inclusivity and diversity, driving team training and company-wide updates to support these values.

DoorDash

2018 - 2021

Partner Success Manater

Contributed over $25 million in annual revenue by personally managing 100+ franchise brands (3,500+ locations) with responsibilities ranging from onboarding/support to strategic reviews for DoorDash. Boosted profitability by +12% through data analysis (SQL), merchant interviews, and case reviews. Recipient of DoorDash President’s monthly “Hot Bag Award” for exhibiting a bias for action, growth mindset, and deep customer empathy with the "Dream Big, Start Small" value.

American Express

2016 - 2018

Managed a portfolio of 40 high-valued Centurion card members representing $10+ million in quarterly revenue for Amex. Boosted member satisfaction from 87% to 100% and increased spend by 7% YoY through proactive engagement and coaching on benefits. Served as the card servicing subject matter expert, offering technical assistance and training to peers, leading to increased team engagement scores.